Before Your Appointment
MAKEUP / MOISTURIZER POLICY: You cannot wear makeup to your lash appointment. The oils in makeups and facial moisturizers can travel on your skin coating your lashes making it difficult or even impossible for the lash glue to adhere to them. If you wear makeup or use moisturizer before your appointment we may not be able to do your service on the same day. We may recommend a professional cleaning if the makeup is light enough to remove before your service, time permitting. The cost for a professional makeup removal/cleaning is $15.
NEW CUSTOMER INTAKE FORMS: If this is your first time getting your lashes done at Epique Lash, please fill out the following form before your appointment: NEW CLIENT INTAKE FORM».
If you do not fill out this form before your first scheduled appointment, you will need to arrive 15 minutes prior to your service time to complete at the salon.
We understand that life happens. With that said, we usually need the full appointment to do your lashes. Even though we work quickly, and may even finish early sometimes, every application is different — even for the same customer. Lash applications are more than just gluing on lashes. There’s separation, removal of telegen lashes that are coming off, isolating, and more. If you arrive late to your appointment we will still take you back, but may not be able to complete your full service and your lashes will not look as originally intended. If you are very late to your appointment and there is not enough time to do your service at all, we will need to reschedule your appointment. A $25 rescheduling fee will apply to cover the cost of the lost appointment and to reschedule you.
No Show / Cancellations
You may cancel your appointment up to 24 hours before your scheduled service. If you cancel within 24 hours, or do not show up to your appointment at all, a $25 cancellation fee will be charged to the payment source on your account, or through any other remedies available to us. This policy applies to everyone and no exceptions will be made.
NO GUESTS & NO CHILDREN: Due to our small size salon, guests are not permitted. Children are never permitted in the rooms. The fumes from the lash glue can be irritating and children cannot be exposed to those fumes. Also, it is impossible for you to watch your children as your eyes will need to be closed for up to 2 hours and you will not be able to open your eyes in the middle of your service. As we are not a licensed child care facility, we cannot watch your children for you. Arriving to your appointment with children will result in us having to reschedule your service. A $25 rescheduling fee will apply.
REFUNDS & RETURNS: All sales are final. We do not offer refunds for services or products purchased. If you are dissatisfied we’d love to fix the issue and in extreme circumstances may offer a credit or comparative service to offset the issue.[/vc_column_text][vc_column_text]We reserve the right to refuse service to anyone.
MONTHLY AGREEMENT: You are bound to your monthly membership agreement. This has been signed by you and a copy has been emailed to the email addressed supplied to us. You may request a copy of this signed agreement at anytime by doing so in person during normal business hours, or in writing. Please allow up to 48 hours.
CANCELLATIONS: The cancellation terms are laid out in your signed membership agreement. All memberships require a 30 day notice before cancellation. If your notice falls within 30 days of your billing date, you will still be billed on your regularly scheduled billing date as per your signed agreement.
BILLING INFORMATION: Your billing information is not kept on our servers. Your information is kept with our credit card merchant, WorldPay, Inc. We only have access to the last 4 digits of your account / credit card / debit card number. We utilize tokenization when billing members which creates a unique number between our company and your financial institution that cannot be used by any third parties, stolen, or manipulated in any way. For questions about how WorldPay secures your data please visit them online.
NO INFORMATION SHARING: Your information will not be shared with any third-party companies, vendors, or providers. Your information is used solely for the purposes of providing your services, enhancing your experience, and to comply with Federal, State, and Local laws and regulations. All data collected will be used for that purpose.
RIGHT TO ADVERTISE: As a customer of Epique, we have the right to contact you by phone, mail, or digitally to market our services, promotions, discounts, etc. with you. While we have the right to do so, we often will not and actively work to keep our in-house marketing to a minimum.
DIGITAL PRIVACY: Information gathered on our website(s) and through use of our booking portal are aggregated and used to make the customer experience of navigating our offerings easier to read, or to make them more personalized.